Privacy Policy

1. Introduction

Metropolitan Cleaning Service Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for cleaning services
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Engage with our services as a client

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Facility details (type, size, location)
• Service preferences and requirements
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our cleaning services
• Process and respond to your quote requests and inquiries
• Communicate with you about our services, including scheduling and updates
• Send you marketing communications (with your consent)
• Improve our website and service offerings
• Process payments and manage billing
• Comply with legal obligations and protect our legal rights
• Prevent fraud and enhance security

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, scheduling software, email services)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you have given us explicit permission to share your information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption (SSL/TLS)
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected] or call 1-877-263-2823.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Analyze website traffic and trends

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: