Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Metropolitan Cleaning Service Inc. ("Company," "we," "us," or "our") concerning your access to and use of our website and commercial cleaning services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access the website or use our services.

2. Services Provided

Metropolitan Cleaning Service Inc. provides professional commercial cleaning services including but not limited to:

• Office and corporate facility cleaning
• Medical facility and healthcare cleaning
• Industrial and warehouse cleaning
• Retail and commercial space cleaning
• Educational facility cleaning
• Hospitality and restaurant cleaning
• Fitness and recreation facility cleaning
• Specialized cleaning services (deep cleaning, disinfection, emergency services)

Specific services, schedules, and pricing will be outlined in individual service agreements or quotes provided to clients.

3. Service Agreements and Quotes

Quote Requests

Quote requests submitted through our website or by phone are not binding commitments. All quotes are estimates and subject to change based on facility inspection and specific requirements.

Service Contracts

Formal service agreements will be provided in writing and must be signed by both parties before services commence. Service agreements will include:

• Scope of services to be performed
• Service frequency and schedule
• Pricing and payment terms
• Contract duration and termination provisions
• Insurance and liability information

4. Pricing and Payment

Pricing

Pricing is determined based on facility size, service frequency, scope of work, and specific requirements. All prices are subject to change with 30 days' written notice for ongoing service contracts.

Payment Terms

• Payment is due within 30 days of invoice date unless otherwise specified
• Late payments may incur a fee of 1.5% per month (18% annually) or the maximum allowed by law
• We accept payment by check, ACH transfer, or credit card
• Returned checks will incur a $35 processing fee
• Services may be suspended for accounts more than 30 days past due

5. Client Responsibilities

To ensure effective service delivery, clients agree to:

• Provide safe and reasonable access to all areas requiring cleaning
• Notify us of any hazardous materials or special conditions
• Secure or remove valuable items, confidential documents, and fragile objects
• Provide adequate utilities (water, electricity) necessary for cleaning
• Notify us at least 24 hours in advance of any schedule changes
• Report any issues or concerns within 24 hours of service
• Maintain current contact information and emergency contacts

6. Cancellation and Rescheduling

By Client

Clients may cancel or reschedule services with at least 24 hours' notice without penalty. Cancellations with less than 24 hours' notice may incur a cancellation fee equal to 50% of the scheduled service cost.

By Company

We reserve the right to cancel or reschedule services due to weather, emergencies, or unforeseen circumstances. We will provide as much notice as possible and work to reschedule at the earliest convenience.

Contract Termination

Either party may terminate an ongoing service contract with 30 days' written notice. Early termination fees may apply as specified in individual service agreements.

7. Insurance and Liability

Our Insurance

Metropolitan Cleaning Service Inc. maintains comprehensive general liability insurance and workers' compensation insurance. Certificates of insurance are available upon request.

Limitation of Liability

While we take every precaution to prevent damage or loss, our liability is limited to:

• Direct damages caused by our negligence or that of our employees
• The cost to repair or replace damaged items, up to the actual cash value
• Maximum liability not to exceed the total amount paid for services in the 12 months prior to the incident

We are not liable for:

• Pre-existing damage or wear and tear
• Damage to items not properly secured or identified as fragile
• Loss of business, profits, or consequential damages
• Damage caused by factors beyond our control

Claims Process

All damage claims must be reported in writing within 24 hours of service. Claims reported after 24 hours may not be honored. We will investigate all claims promptly and work to resolve issues fairly.

8. Quality Assurance

We are committed to providing high-quality cleaning services. If you are not satisfied with our work:

• Notify us within 24 hours of service
• We will return to address the issue at no additional charge
• Re-cleaning must be performed within 48 hours of notification
• Refunds are not provided for services already performed

9. Confidentiality and Security

We respect the confidentiality of your business and facility. Our employees are trained to maintain confidentiality and security protocols, including:

• Background checks for all cleaning staff
• Confidentiality agreements with employees
• Secure handling of keys and access codes
• Respect for private and confidential materials

Clients are responsible for securing confidential documents and sensitive materials before our arrival.

10. Safety and Compliance

We maintain strict safety and compliance standards:

• OSHA-compliant safety training for all employees
• Use of EPA-approved cleaning products
• Proper handling and disposal of cleaning materials
• Compliance with industry-specific regulations (healthcare, food service, etc.)
• Regular safety audits and equipment maintenance

11. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Metropolitan Cleaning Service Inc. and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

12. Website Use

When using our website, you agree to:

• Provide accurate and complete information in all forms
• Not use the website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses or malicious code
• Not interfere with the proper functioning of the website

13. Indemnification

You agree to indemnify and hold harmless Metropolitan Cleaning Service Inc., its officers, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or your use of our services in violation of applicable laws.

14. Dispute Resolution

Informal Resolution

We encourage clients to contact us directly to resolve any disputes or concerns. Most issues can be resolved through open communication.

Governing Law

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law provisions.

Arbitration

Any disputes that cannot be resolved informally will be settled through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in Southeast Wisconsin.

15. Force Majeure

We are not liable for failure to perform services due to circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, government actions, labor disputes, or other force majeure events.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

18. Entire Agreement

These Terms, together with any written service agreements, constitute the entire agreement between you and Metropolitan Cleaning Service Inc. regarding our services and supersede all prior agreements and understandings.

19. Contact Information

For questions about these Terms of Service, please contact us: